AI Customer Service
AI-powered customer support that never sleeps. Trained on YOUR business data, operating across WhatsApp, email and web chat with intelligent escalation to human agents when needed.
What's Included
End-to-end ai customer service services
WhatsApp Business Bot
24/7 conversational AI on WhatsApp — handles FAQs, order status, booking queries, and payment inquiries. Seamlessly escalates complex cases to human agents.
Email Auto-Triage
Incoming emails are automatically classified by priority, categorized by topic, and routed to the right team. Standard replies drafted for quick approval.
Website Chatbot
Embedded chatbot that handles visitor queries, captures leads, books appointments and provides product/service information — all trained on your specific knowledge base.
Knowledge Base Management
We build and maintain a comprehensive knowledge base from your SOPs, FAQs and product documentation. AI agents reference this for consistent, accurate responses.
Escalation Intelligence
Smart routing based on query complexity, sentiment analysis and confidence scoring. Urgent or complex cases reach human agents within minutes.
Support Analytics
Query volume trends, response time tracking, resolution rates, customer satisfaction scoring and knowledge base gap analysis.
Your AI Workforce
3 specialized AI agents
Each agent is trained on your business data, operates within strict confidence guardrails, and is supervised by human specialists.
The 24/7 Responder
Multi-Channel Support Agent
Multi-channel customer service: WhatsApp, email, web chat with 24/7 availability
Confidence Protocol
FAQ responses auto-sent at >90%. Complex queries drafted for human review before sending.
AI Tools & Capabilities
The Email Triage Agent
Email Intelligence Agent
Email auto-triage, priority sorting, standard reply drafting, urgent case flagging, thread summarization
Confidence Protocol
Classification is autonomous. All outgoing replies require operator approval.
AI Tools & Capabilities
The Website Chatbot
Web Chat Agent
Embedded website chatbot for lead capture, product/service queries, appointment booking
Confidence Protocol
Handles 80%+ of queries autonomously. Transfers to human agent for purchase decisions or complaints.
AI Tools & Capabilities
How It Works
From kickoff to full operations
Knowledge Capture
We extract your FAQs, product info, pricing, policies and procedures to build a comprehensive knowledge base.
Bot Training
AI agents are trained on your specific business context, brand voice and escalation rules. Test conversations validate accuracy.
Channel Deployment
Bots deployed across WhatsApp, email and your website. Escalation rules configured. Human agents briefed on handoff protocols.
Continuous Learning
Ongoing knowledge base updates, conversation analysis, accuracy improvements and quarterly performance reviews.
Monthly Deliverables
What you get every month
FAQ
Common questions
Can the bots handle multiple languages?
Yes — our AI agents support English, French, Spanish and Portuguese out of the box. Additional languages can be added on request.
What if the bot gets it wrong?
Confidence scoring ensures uncertain responses are flagged for human review before sending. Incorrect responses trigger knowledge base updates.
Do you integrate with our existing ticketing system?
We integrate with Zendesk, Freshdesk, Intercom, HubSpot Service Hub and custom systems via API.
How quickly can we be live?
Basic FAQ bot in 3-5 days. Full multi-channel deployment with custom training in 2-3 weeks.
Ready to get started with AI Customer Service?
Book a free discovery call. We'll map your needs, show you exactly how ai customer service works, and get you live within two weeks.
Book Your Free Discovery Call →